No longer Department of `horror affairs` 14. Apr. 2016 Iol.com
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No longer Department of `horror affairs` 11 April 2016 – Iol.com Pretoria - Long queues, hours of waiting and the endless filling in of forms at the Department of Home Affairs will soon be a thing of the past, with the introduction of live capturing, the smart card and other aspects of the modernisation of the much-maligned department. The new and improved technology-driven eHome Affairs (electronic Home Affairs) will take a segment of the population out of the offices and allow them access to an online platform where they can make applications and pay for them. "We are offering efficient, easy to apply for and secure service for our people," director-general Mkhuseli Apleni told the Pretoria News. The department was forced to move with the times and fall in with the tech-savvy trends of the world. Corruption was rife and the identities of people stolen and constantly under threat. Home Affairs offices across the country were associated with long queues and endless hours spent waiting for services. And when the application processes had been completed people waited for months for their documents. "There was an era where Home Affairs was known as horror affairs," Apleni said. Instead of denial, the government accepted there were problems and decided to turn things around. In 2008 a team of consultants were brought in to steer the department back to its core mandate. Apleni said the department was key in providing the security architecture of the country; and to ensure that socio-economic benefits and the economy ran smoothly. "You have to come to us to open a bank account, to buy a car, to start a business, among others, and so we had the responsibility to make it easier for people to go about these things," he said. The first step was the introduction of a machine readable passport: "No longer would officials compare a picture to a face to determine ownership," he said. And although the new passport also came at an additional cost, it became available at least five months sooner. As plans to modernise Home Affairs were rolled out, the live capturing system was put in place, and it eliminated certain aspects of the application process. "No more do people have to bring
| | pictures with them nor are they required to dip fingers in ink. Instead, their pictures will be taken in a photo booth and their fingerprints collected electronically." These biometric details, name and ID numbers are then sent to the government printing works where they are also stored for future use. "You see, with e-government, these details will also be used by other departments," said Apleni. Because the smart card was fitted with a micro-chip it had the capacity to carry more details of the holder, he said. "Why must people carry multiple cards when they can have information on the status of their driver`s licence, gun licence, social grant card, etc, on one card." Traffic police and other law enforcement agencies would have equipment into which they would slot the smart card and retrieve the relevant information on the spot. Home Affairs systems had to be revamped because they were the backbone of the country, taking care of citizens from the cradle to the grave and beyond, Apleni said. Home Affairs was also the contact point for immigrants from the moment they entered the country until they left. Apelni spoke after Minister Malusi Gigaba and President Jacob Zuma launched a partnership between the government and four major banks to allow people to apply for their smart cards and passports at the banks. People aged 30 to 35 can make the application at Standard Bank, Absa, Nedbank and FNB in a process the minister described as a first of its kind in the world and which would combat identity fraud. Apleni said the system would complement efforts to get people out of the Home Affairs application halls to create space. "The introduction of online applications and the bank arrangement will leave very few people coming to our offices, leaving staff to work faster." Home Affairs was the backbone of the country and everyone had to have contact with it every now and again, Apleni said. The contact had to be as painless and efficient as possible, and that was the vision of the department`s modernisation process. V.1614 |
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