We unpack the reasons behind a decline in arrivals from India in 2018

Statistics SA has released the arrival numbers for the first half of
2018, showing a decline in key markets. Among those, India has seen a
3.5% decline in arrivals this year compared with the same time last
year. Tourism Update approached a number of industry experts to find
out why, and how the market can overcome this.
According to the trade, there are two main factors behind this decline:
The Cape Town water situation
Collin Thaver, MD of Southern Africa 360 says: “The water situation
was the first turn-off for visitors this year.” This is reiterated by
Trevor Hewett, owner and CEO of African Pride Tours who says: “We
received a lot of bad publicity over the Cape Town water situation.
Indians tend not to go into detailed explanation over issues; they
make instant decisions and book late. They’ll say, ‘There’s no water
in Cape Town. We’ll go somewhere else.’ I have received confirmation
from a number of agents that this is a reason behind the decline.”
Hewett adds that a number of large tour operators have taken South
Africa off their brochures: “They are not certain, and their
consultants are not certain about the situation and they would rather
not sell something they are not certain of.”
Savio Pereira, Southern Africa 360’s India-based Sales Director adds:
“Whilst a fair amount of work was done to quell the negative
publicity, the market was not entirely convinced and perhaps decided
to play it safe.”
Neliswa Nkani, SA Tourism’s hub-head for the Middle East, India and
Southeast Asia region, told Tourism Update: “We need to put the same
amount of effort into reassuring the trade that we did to warn them
about the situation. Things have improved. Our focus now should be in
allaying the fears of potential tourists, communicating that the
situation has drastically improved and that we are far better off now.”
Nkani points out that news about rain is real-time, and should be
communicated as such. “If the situation is better now, we must tell
people now. It does not help our cause to broadcast old figures of dam
levels. We are at over 60% dam levels at the moment, the trade must
know this.”
Difficult visa requirements
Industry experts agree that strict regulations and the increasing
difficulty in obtaining a visa for South Africa has contributed to the
decline in arrivals from India. Pereira says: “The visa issue is an
ongoing concern. There is always a spike in the duration required to
process the visa during the peak travel months. Whilst lack of proper
documentation has been cited as a reason for delays, agents insist
that this is not always the case. As Indians are generally last minute
bookers, it adds to the pressure of obtaining visas in time.”
Hewett explains that, although visa processing has shown some small
improvements in India, the perception that it is difficult to obtain a
visa is holding South Africa back. “It is a matter of educating both
the trade and the consumer. We have a stigma attached to us that we
are a difficult destination, with ideas that kids could get turned
away because of visa issues, so the child-visa issue has not gone
away. The ease of obtaining adult visas has largely gone away, but the
market is not aware of it.” He adds: “Documents required in addition
to your passport when travelling are a challenge. In a relatively
third-world country like India, they are not that easy

to obtain.
Tourists will say ‘what is an unabridged birth certificate? Do we even
have such a thing? We’ll rather go somewhere else’.”
Thaver explains further that, as a package destination, strict
enforcement of visa requirements for Botswana is putting tourists off
visiting the two countries at once. Currently, Indian travellers
require a visa when visiting Botswana, obtainable at only a handful of
offices in India.
Hewett further believes that unrest and protests are adding to the
perception that South Africa is not a desirable destination. “We, as a
country, are not doing ourselves any favours. Any day there could be
unrest in Hout Bay or on the road to Numbi Gate or other key tourist
areas and this is having a harmful effect on tourism.” He adds that
the effect of negative word-of-mouth information can also be a factor
for tourists when choosing a destination.
Thaver has seen a slight uptick in interest and bookings for October
and November. “This is in line with the trend we had last year as
Diwali, or the ‘Festival of Lights’, is a big travel period for Indian
clients.” However, he also notes with concern that the honeymoon and
family bookings for the December and January period are not as strong
as before. Pereira agrees. “We expect to see a gradual growth in
numbers beginning from around October and touching a peak in April or
May and onwards. Also, a large percentage of travellers who bypassed
the destination this year would be expected to reconsider in the
next.” Hewett reiterates that bookings remain flat at the moment,
anticipating that those prospecting for business out of the Indian
market will receive answers of “we’ll wait and see if the water and
visa regulations improve.”
In terms of rectifying this decline, the trade believes there are a
few key aspects to be addressed. Pereira suggests that campaigns must
target the Indian market to promote the destination. “The focus of the
campaign needs to be on educating and re-enforcing to the trade as
well as to the consumer that there is no water problem, South Africa
is safe and tourism stakeholders are open for business as usual. The
key message being that all is OK,” he says.
Hewett agrees: “We need to educate and recreate the interest in us as
a destination.”
Nkani, who was appointed to the region on June 1, has a number of
plans in place for the Indian market. She hopes to improve the digital
exposure of South Africa to the Indian market. “We will be hosting
bloggers later this year who will contribute to the exposure online of
South Africa as a destination. We will also be making use of short
films and video clips used across social media to help grow our
presence online. This will also help Indians see South Africa through
an Indian person’s eyes, and not just from our point of view. Growing
an online presence also helps create maximum exposure within a
constrained budget because we will be able to reach far more people
than at physical meetings.”
Nkani also notes that a direct flight between South Africa and Mumbai
would greatly help, explaining: “The perception is that South Africa
is very far away. A direct flight would make travel palatable.” V.2410

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