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Namibia: Home Affairs Lauded for Its 'Efficiency'

Source: New Era, 16/09/2015


The Namibia Chamber of Commerce and Industry CEO Tarah Shaanika has
applauded the Ministry of Home Affairs and Immigration for its "good
customer service".


Speaking at the opening of the two-day 2nd Customer Service Management
Africa Awards and Conference on Monday, Shaanika was full of praise
for the ministry.


He said a few years back public complaints abounded about long queues
and delays that characterised the acquisition of national documents
such as IDs, passports and birth certificates.


Sharing his personal experience, Shaanika said he went to renew his
passport "and it was renewed in record time".


He implored the rest of the public sector, as well as the private
sector, to follow the good standards set by the ministry.


In her address, the Deputy Minister of Higher Education, Training and
Innovation, Dr Becky Ndjoze-Ojo, also commended home affairs. She said
that last week she went to the ministry to apply for her diplomatic
passport and it only took one day, unlike in the past when it took
months to get a passport. "The improvement is evident and it should be
celebrated," she said.


Last year in May the ministry embarked on a turnaround strategy with
the aim of transforming the ministry into a highly effective
organisation with faster turnaround times, effective systems, shorter
queues, efficient offices and improved customer service.


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