SA Migration International

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Open letter to the head of Home Affairs

Source: cxpress, 22/01/2016

I want you to know that you have an exceptional employee, Nokohwaba
Mtonjeni, in your Home Affairs department in Plett. Her calm, patient
manner was a great help to me when my frustration was at an all-time
high. Her knowledge and her remarkable problem-solving abilities are
rare indeed.

When discovering that my children`s passports had expired and that
they could not be renewed unless my husband was present, she assured
me with great confidence that there was sufficient time to get my
children`s passports prior to our departure a few days later.

I applied for the passports on December 21 and was very grateful to
receive an SMS to collect the passports on January 6, as our departure
overseas was but a couple of days hence.

Nokohwaba`s abilities were further proven on the day when the
passports were due for collection. I arrived at Home Affairs with at
least seven people in line waiting to be helped and only Nokohwaba on
duty.

It was quite something to see her calm demeanour and her
multi-skilling abilities as she assisted three clients simultaneously.
She took the time to ensure that everybody received her full attention
and did not make anybody feel rushed.

Her loving nature shone through when explaining the requirements and
forms to be completed to various people in front of me. This in itself
showed me a woman who really cares - a stark contrast to the cold,
unfriendly service one experiences all too often.

I also would like you to know that I had bought Nokohwaba a box of
biscuits as I was so appreciative for her help. Nokohwaba kindly and
diplomatically refused to accept my small gift due to policy.

I understand the policy but feel that if I can make a difference for
her in some way by writing this letter and sharing it with CXPRESS -
as she has made a huge difference for me and my family - then I will
be most appreciative.

If the quality of a firm`s employees is an indication of future
success, then Home Affairs has a very bright future indeed.
Cristina Botha, Plett

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