Enough red tape to drive you crazy

Source: Iol, 22/08/2016

It can be hard trying to talk to officials, especially if you`re a
foreigner, writes Georgina Crouth.


Trying to communicate with government departments is often an exercise
in futility, especially when you`re a foreigner. Worse still, a
foreigner in your own land
A report out of Germany last week described how Syrian refugees,
frustrated by that country`s bureaucracy, had launched an app to help
them deal with the red tape.


It`s called Bureaucrazy, an apt name for an app aimed at decoding the
Kafkaesque processes that define bureaucracies. But Franz Kafka would
have had fun with South Africa`s bureaucracy because judging from the
letters I`ve received in the past few weeks, it`s time for a
"metamorphosis" right here, before we lose more critical skills and
valuable members of society.


The complaints are alarming. An "exceptionally skilled" foreign doctor
working in a rural HIV/Aids treatment centre cannot get a work permit
and has been classified as an "illegal foreigner"; a South
African-born woman who cannot get permanent residence after
relinquishing citizenship decades ago; a British-born woman who has
spent most of her life here as a permanent resident but is now
red-flagged; a British woman who has been here for two decades and has
waited two years for permanent residency approval; a professional
couple who can`t get any joy with their permanent residence
application from South African authorities, so they`re trying their
luck with New Zealand.


Having attended a presentation titled "Trying to communicate with the
government", I realise where the focus lies - on trying. Because it`s
not only frustrating, it`s nigh impossible.


Officials screen their calls and complaints from the public don`t seem
to be a priority. When they do finally respond, it is with a promise.
And then nothing happens.


Immigration specialists say this is par for the course.


Julian Pokroy of Julian Pokroy Attorneys in Pretoria told me: "I have
literally hundreds of examples in all categories of
applications.


"Communication with the Department of Home Affairs at any level has
become particularly difficult, with only a few exceptions.


"More than often telephones are not answered, e-mails are not
responded to and precisely what you have experienced in trying to
communicate at various levels within the Department of Home Affairs,
and indeed also the ministry, are the rule rather than the
exception.

You are not alone!
"With the advent of the new "immigration" regulations in 2014... we
have seen a declining level of service delivery.


"The intervention` of VFS as an outside body functioning as a
receiving and dispatch agent for the department has not only pushed up
the cost of obtaining a visa because of the additional fee... but it
has become a buffer which effectively shields` the department from the
client/applicant.


"Whether this has been a positive or a negative development hangs in
the balance."


Nicola van Rensburg, head of consulting at Immigration and Consulting
SA in Cape Town, echoed the sentiment: "We share practically all the
experiences you describe but there are also positive examples and
stories to be told.


"The general feeling in the industry is when engaging with Home
Affairs, the instinctive approach is often to defend policy and the
department`s view, rather than to look at the actual problems and find
suitable solutions.


"Obtaining meetings with (Home Affairs) is also very difficult, and
even large corporates find where a meeting is eventually possible they
have gained little from the effort and time taken to secure
this.


"We also experience poor quality of decision-making fairly frequently
- unjustified rejections, errors in visas issued etc.


"Positively, we are finding processing times are becoming quicker and,
for certain categories, the outcomes more predictable. We would like,
however, to see this happen across the board for all types of visas
and permits, as well as appeals.


"Also, the applications suffering the most are ones lodged with (Home
Affairs)`s regional offices prior to the introduction of VFS offices
in June 2014. When migrating to a new tracking system at that point,
(Home Affairs) closed access to the old track-and-trace system and it
is no longer possible to track older applications online."


For Craig Smith, principal attorney at Craig Smith & Associates in
Cape Town, the system`s inefficiency is particularly grating because
it prevents professionals with critical skills from working in this
country.


"It is a constant battle with the medical doctors and health
professions in general... they have the very critical skills that our
country should be attracting.


"When Home Affairs changed the law on May 26, 2014, it made matters
considerably worse for foreign doctors. Why? For a host of
reasons.


"Our Department of Home Affairs has opted to contract Cuban doctors
under treaty agreements between the two counties to fill vacant posts
for doctors.


"It then keeps these Cuban doctors to ransom by not allowing them to
apply for permanent residence as the terms of their work assignment.


The doctors don`t want to return and thus stay for years and
earn considerably less than the going rate.


"For example, I have Cuban doctors who have been in SA for over 10
years on multiple renewed temporary residence permits and when they
want permanent residence they are disallowed," he said.


"The other problem is Home Affairs takes a very strict approach to the
acceptance of waivers or endorsements by the Department of Health that
would normally make it easier for foreign doctors to work in
SA.

(It) is also cognisant of government policy to keep out
foreigners.
"Home Affairs, through its Foreign Workforce Section in Pretoria, is
also slow to endorse and canvass for foreign doctors, who are clearly
highly skilled, as opposed to treaty arrangements with second-rate
skills from Cuba.


"Finally, the Health Professions Council of SA has failed foreign
doctors who wish to relocate and work in South Africa.


"They put them through the most frustrating administrative testing
requirements to qualify as a professional practising independent
doctor in SA. (The council is) slow to respond to the needs of foreign
medical doctors and out of touch with the reality and recognition of
what these foreign skills can bring.


"In essence, all these factors results in an overall lethargy among
the health professionals to fast-track their work rights and secure
them into the future with residence.


"I`am constantly litigating against Home Affairs and trying to
challenge the constitutionality of various provisions.


"The sad thing is I sometimes even have to go to court for ex-SA
citizens to try and get their citizenship back. I have so many
stories."


Van Rensburg is optimistic change is coming, in the form of the Green
Paper on International Migration in South Africa, which was published
on June 21. It is open for comment until the end of next month.


"Home Affairs is engaging with business to hear feedback on what is
working, what isn`t and stakeholders` proposed changes to migration
policy for the next few months...


"We are hopeful that, with significant pressure from business, new
policy would be positively influenced."


Nothing`s likely to change soon though, which is why news of a
Zimbabwean preacher`s direct appeal to Home Affairs Minister Malusi
Gigaba on Twitter was encouraging.


Gigaba responded within minutes, referring the preacher to a staff
member who he evidently relies on. I, too, received a response from
Chief Ntshingila, a man whose sign-off says: "It is always an honour
to serve the flag." That`s more like it. If only we had more such
people in government.


Home Affairs and the Health Professions Council of SA did not respond
to numerous requests for comment. The DA did and suggested readers
lodge complaints through their office. They cannot promise assistance,
though.


Try the DA: Mail assistance@da.org.za or visit www.da.org.za.


Complaint forms and all supporting documentation, including receipts,
copies of IDs/passports and other information are required.


Wise up. Here`s how!
Seek help: If your application is not proceeding, contact a
specialist. Immigration lawyers have contacts and better prospects of
success than members of the public.