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Damages bid frozen out

Source: Citizen, 20/09/2016


Jordaan alleged he had missed his flight because of the negligence of
home affairs.


A Bloemfontein businessperson who missed out on his dream holiday in
Iceland because of a computer glitch has lost his damages claim
against the department of home affairs.


Gerhard Jordaan instituted a damages claim of almost R280 000 against
home affairs for his financial loss, emotional shock, trauma,
inconvenience, disappointment, embarrassment and humiliation after
missing his flight to Oslo in September 2007.


Jordaan, his wife, and two other couples were at OR Tambo
International Airport in Johannesburg for a flight to Oslo, where they
were to catch a connecting flight in order to board a ship to the
Arctic for the trip of a lifetime.


The rest of the group had no issues with their boarding tickets, but
an Advance Passenger Processing (APP) system problem meant Jordaan was
not permitted to board the flight.


Although home affairs had provided an overriding code, Jordaan missed
his flight and his wife elected to stay behind with him.


The court heard than an airline agent had initially punched in the
override code incorrectly, resulting in a delay.


An operations manager at SAA told the court they had previously
experienced similar problems with the APP system and that he had
offered to compensate Jordaan out of courtesy by booking him onto the
next flight and upgrading his ticket.


The court heard that home affairs had released the new passport system
for the 2010 Fifa World Cup, but that the information from some
passports was not correctly captured on the database.


In Jordaan`s case, the expiry date of his passport was a day prior to
the date of issue, which was clearly incorrect.


Because of the glitch in the system, home affairs had established an
operational centre operating around the clock for assistance with
APP-related queries.


Jordaan alleged he had missed his flight because of the negligence of
home affairs.


But Acting Judge ZP Nkosi dismissed his claim.


The judge said the department of home affairs and its officials had
been available around the clock to resolve passport problems and were
not the cause of the delay.



Kind Regards


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