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Additional staff ease queueing at OR Tambo

Source: Tourism Update, 11/01/2017

OR Tambo International Airport immigration queues have been managed by
an additional 92 staff members this past festive season.

Following the deployment of 92 additional staff at OR Tambo
International Airport between December 9 and January 14, Tourism
Update understands that the temporary solution to the long queues has
been managed effectively.

Board of Airline Representatives of South Africa CEO, June Crawford,
said: â€œAlthough the additional staff have improved the situation, it
is only temporary and a permanent solution is still to be discussed.â€

Chris Zweigenthal, Chief Executive of the Airlines Association of
Southern Africa said: â€œThe overall situation has been greatly enhanced
with much better and acceptable manning levels for both arrivals and
departures as well as the situation for transit passengers.â€ He added
that the problem was not the Department of Home Affairsâ€™ systems but
rather the shortage of staff.

Zweigenthal confirmed that the waiting time since the deployment of
additional staff had been limited to 20-30 minutes, adding that
processing times for international arriving passengers had improved
but were still lengthy due to the capturing of biometrics.

Comair Corporate Communications Manager, Susan Van Der Ryst, said: â€œWe
did not experience nor did we receive any feedback from passengers of
long queues at immigration over the month of December.â€

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