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Home Affairs Dept signs trial phase deal with banks to increase service points

Source: EWN, 27/04/2017

JOHANNESBURG - Newly appointed Home Affairs Minister Hlengiwe Mkhize
says the department has signed a contract with banks to conduct a
trial phase, in which it will increase the number of service points
made available to alleviate the long queues which often plague home
affairs branches in Gauteng.

Home Affairs Minister Hlengiwe Mkhize says one of the best ways to
turn around the department is to move towards digitisation.

The minister conducted a walkabout at the Randburg branch on Saturday
to ensure services continue as normal this Easter weekend.

The minister says one of the best ways to turn around the department
is to move towards digitisation.

Mkhize says even from a management level there are changes that can be
made.

â€œFor instance, if a person had applied online, all they are coming
here for is biometrics and so on, but where there is improved
infrastructure, they can do all those kinds of things. We also want to
look at the management of our systems.â€

Mkhize says coming from telecommunications, her immediate response
would be to digitise the department in transforming the old system
currently running home affairs.

â€œWe have to find ways of getting a quick response whenever the systems
are down.â€

She says the department will always keep in mind the security of
information.

â€œThe main thing about our system is the security of information or
data.â€

The minister has encouraged the public to get in touch with the
department via social media platforms in order to deal with any
complaints communities may have.

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