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Gigaba: We need zero tolerance for bad management at Home Affairs

Source: EWN, 22/04/2018

JOHANNESBURG â€` Home Affairs Minister Malusi Gigaba says the department
is addressing the issue of long queues at home affairs offices around
the country, calling it a matter of great concern.
Gigaba was speaking at a media briefing in Pretoria on Sunday to talk
about long queue interventions in the works.
He has named this new challenge the `war on queues` campaign saying
some people spend a whole day in home affairs queues and still canâ€™t to
apply for or collect their documents.
Gigaba says while the production turnaround time has been reduced the
queues are unacceptably long.
â€œIn many instances, the problem is just bad management on the ground â€`
thatâ€™s what we need to deal with. I have said to the director general,
we need to apply zero tolerance to bad management. We need a very
brutal performance management approach.`

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