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WC Home Affairs names five offices on red status watch-list

Source: Cape Talk, 26/04/2018

Home Affairs Department`s across the country will introduce a
classification system in an effort to curb long queues and boost
turnaround time.
This week, Home Affairs Minister Malusi Gigaba declared a `war on
queues` which hamper the department`s operations.
Western Cape regional manager Yusuf Simons explains that the
classification system will label offices as green, yellow or red status.
Simons says green represents the `smart` offices with efficient
services. Yellow represent offices that are stable but can improve,
while red represents offices that are performing poorly.
According to Simons, there are five Home Affairs offices which carry
red status in the province.
Those are the Bellville office, Cape Town CBD office, Wynberg office,
Somerset West office and Paarl office.
Those carry high volumes of clients. On some days, more than a 1000
clients visit the office individually each day.
â€` Yusuf Simons, Western Cape Home Affairs manager
It really puts a strain on the processes and the waiting times.
â€` Yusuf Simons, Western Cape Home Affairs manager
He adds that the longer queues have also been sparked by false claims
that the Green ID book would be discontinued earlier this year.
We as a department are very concerned about the longer queues.
â€` Yusuf Simons, Western Cape Home Affairs manager
Take a listen Yusuf Simons explain how the department plans to improve
services:

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