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We`re doing all we can to end long wait in Home Affairs queues â€` Gigaba

Source: 23 July 2018, 01/01/1970


Minister says there are signs of progress in some areas
Home Affairs Minister Malusi Gigaba says his department is doing all
it can to end the long wait in queues at their various branches across
the country.
Gigaba was speaking at a media briefing in Pretoria about progress
made in the department`s `War of Queues` campaign, which he launched
in April to reduce the length of time spent waiting in queues at Home
Affairs offices.
`It has been a slow start, but with signs of progress in some areas.`
Gigaba said the department would `modernise` at least nine additional
offices, bringing the total number of offices with `live capture` to 193.
The department had also appointed IT company Dimension Data to assist
in assessing the networks of the 184 live captures.
Live capturing is the electronic system used to capture information
for both IDs and passports, and ensures that details are immediately
verified from the local office, instead of going via head office,
reducing waiting time by three to five days.
In April, Gigaba said that the department was also hoping to roll out
its `e-homeaffairs` service at ABSA, FNB, Nedbank and Standard Bank
over the next year.
On Monday, he said Investec and Discovery Bank had also came on board.
The banking partners had added five more sites and would have 25 more
sites, covering Gauteng, KwaZulu-Natal, Eastern Cape, Northern Cape,
North West, Limpopo, Free State and Mpumalanga.
Gigaba said a monitoring tool had been developed to measure the
average waiting time, from when a client received a ticket to when
they received help.
`On average, it takes 25 to 30 minutes to issue a product to the
client. This analysis necessitated a review of workflow process.
`This work includes a pilot to redesign the workflow, so that we can
separate those collecting passports from the ones collecting smart ID
cards.`
The pilot had been successfully conducted at the Pretoria and Cape
Town offices, Gigaba said.
Full assessments had been conducted at the five offices that needed
immediate action, namely: Alexandra and Soweto in Gauteng; East London
in the Eastern Cape; and Pietermaritzburg and uMngeni in KwaZulu-Natal.
Implementation of the findings had started at the Alexandra and Soweto
offices, he said.
Gigaba said power cuts were the biggest contributors to system
downtime at many of their offices. Other problems related to the
Telkom data line, as well as power management.
`We are hoping to get Saturday`s work back so that we can remain open.`


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