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Well done Home Affairs and Standard Bank

Source: My Broadband, 01/02/2019

Besides an hour-and-a-half wait to have my biometrics captured, the
experience was pleasant. The facilities were excellent and the staff
were friendly â€` which is all you can ask for.
My application took place on 11 January 2018, and I was told I would
receive an SMS when my ID was ready for collection.
Quick turnaround
On 23 January, less than two weeks after I visited the Home Affairs
branch, I received an SMS stating that my Smart ID was ready for
collection.
I waited until that Friday to collect my ID â€` 25 January â€` and
returned to Standard Bank Centurion.
After I arrived at the branch and stated I was there to collect my
ID, an employee checked my details and gave me a ticket with a number
on it, and asked me to take a seat in the waiting area.
My ticket number was called after 15 minutes, and I was instructed to
enter the collection section. In there, you are required to provide
your thumb prints on an electronic fingerprint scanner, and sign on a
digital signature pad.
Once my details were verified, a Home Affairs employee handed me my
Smart ID with a letter detailing the features of card.
And that was it â€` I had my ID and could be on my way.
I also received an SMS right after collecting my ID card stating that
it had been collected.
Having visited â€œregularâ€ Home Affairs branches in the past, the
process of applying for and obtaining my Smart ID card through the
Home Affairs online portal and linked bank branch was a pleasure.
Well done Home Affairs for the smooth system and quick turnaround,
and well done Standard Bank on hosting the office at your branch.

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